Market Share by Top Websites

1 Salesforce Live Agent is leading in Top 10K Sites, Top 100K Sites and Top 1M Sites.

2 In terms of market share, Agile CRM is clearly lagging behind, losing to Salesforce Live Agent in all segments.

Websites Categories

1 Salesforce Live Agent has better usage coverage in more websites categories. Including Shopping, Computer & Electronics, Autos & Vehicles, Software and 90 other categories.

2 Agile CRM is leading in Business & Industry, Internet & Telecom, Marketing & Advertising, Arts & Entertainment and 74 other categories.


1 Agile CRM is leading in most countries, including France, Australia, India, Russia and 58 other countries.

2 Salesforce Live Agent is leading in United States, United Kingdom, Brazil, Canada and 41 other countries.