Market Share by Top Websites

1 Salesforce Live Agent is leading in Top 10K Sites, Top 100K Sites and Top 1M Sites.

2 Despite its recent growth, Agile CRM is still behind Salesforce Live Agent in all market share segments.

Websites Categories

1 Agile CRM has better usage coverage in more websites categories. Including Business & Industry, Internet & Telecom, Marketing & Advertising, Arts & Entertainment and 80 other categories.

2 Salesforce Live Agent is leading in Shopping, Autos & Vehicles, Computer & Electronics, Automotive Industry and 55 other categories.


1 Agile CRM is leading in most countries, including Australia, India, France, Russia and 51 other countries.

2 Salesforce Live Agent is leading in United States, United Kingdom, Brazil, Japan and 29 other countries.