Market Share by Top Websites

1 Salesforce Live Agent is leading in Top 10K Sites, Top 100K Sites, Top 1M Sites and The Entire Web.

2 In terms of market share, Agile CRM is clearly lagging behind, losing to Salesforce Live Agent in all segments.

Websites Categories

1 Agile CRM has better usage coverage in more websites categories. Including Business & Industry, Internet & Telecom, Marketing & Advertising, Arts & Entertainment and 74 other categories.

2 Salesforce Live Agent is leading in Shopping, Autos & Vehicles, Computer & Electronics, Automotive Industry and 57 other categories.

Geography

1 Agile CRM is leading in most countries, including France, Australia, Russia, India and 56 other countries.

2 Salesforce Live Agent is leading in United States, United Kingdom, Brazil, Turkey and 32 other countries.