Market Share by Top Websites

1 Salesforce Live Agent is leading in Top 10K Sites, Top 100K Sites and Top 1M Sites.

2 Despite its recent growth, Agile CRM is still behind Salesforce Live Agent in all market share segments.

Websites Categories

1 Salesforce Live Agent has better usage coverage in more websites categories. Including Shopping, Computer & Electronics, Autos & Vehicles, Software and 92 other categories.

2 Agile CRM is leading in Business & Industry, Internet & Telecom, Marketing & Advertising, Arts & Entertainment and 65 other categories.

Geography

1 Salesforce Live Agent is leading in most countries, including United States, United Kingdom, Canada, Brazil and 54 other countries.

2 Agile CRM is leading in France, Australia, India, Russia and 46 other countries.