Market Share by Top Websites

1 Salesforce Live Agent is leading in Top 10K Sites, Top 100K Sites, Top 1M Sites and The Entire Web.

2 In terms of market share, Base Lead Capture Form is clearly lagging behind, losing to Salesforce Live Agent in all segments.

Websites Categories

1 Salesforce Live Agent has better usage coverage in more websites categories. Including Business & Industry, Shopping, Autos & Vehicles, Computer & Electronics and 117 other categories.

2 Base Lead Capture Form is leading in Real Estate, Metals & Mining, Catering and Lottery.

Geography

1 Salesforce Live Agent is leading in most countries, including United States, United Kingdom, Brazil, Canada and 74 other countries.

2 Base Lead Capture Form is leading in Bulgaria, Kazakhstan, Nigeria and Panama.