Market Share by Top Websites

1 Salesforce Live Agent is leading in Top 10K Sites, Top 100K Sites, Top 1M Sites and The Entire Web.

2 In terms of market share, Base Lead Capture Form is clearly lagging behind, losing to Salesforce Live Agent in all segments.

Websites Categories

1 Salesforce Live Agent has better usage coverage in more websites categories. Including Business & Industry, Shopping, Computer & Electronics, Internet & Telecom and 171 other categories.

2 Base Lead Capture Form is leading in E-Books and Catering.

Geography

1 Salesforce Live Agent is leading in most countries, including United States, United Kingdom, Australia, Portugal and 128 other countries.

2 Base Lead Capture Form is leading in Bolivia, Jamaica and Andorra.