Market Share by Top Websites

1 IBM Customer Experience Analytics is leading in Top 10K Sites, Top 100K Sites, Top 1M Sites and The Entire Web.

2 In terms of market share, ChannelAdvisor is clearly lagging behind, losing to IBM Customer Experience Analytics in all segments.

Websites Categories

1 IBM Customer Experience Analytics has better usage coverage in more websites categories. Including Finance, Lifestyle, Computers Electronics & Technology, E-commerce & Shopping and 19 other categories.

2 ChannelAdvisor is leading in Home & Garden.

Geography

1 IBM Customer Experience Analytics is leading in most countries, including United States, United Kingdom, China, India and 64 other countries.

2 ChannelAdvisor is leading in Sri Lanka.