1
Salesforce Live Agent is leading in Top 10K Sites, Top 100K Sites, Top 1M Sites and The Entire Web.
2
In terms of market share, CiviCRM is clearly lagging behind, losing to Salesforce Live Agent in all segments.
1
Salesforce Live Agent has better usage coverage in more websites categories. Including Computers Electronics & Technology, Finance, Lifestyle, Science & Education and 18 other categories.
2
CiviCRM is leading in Law & Government and News & Media.
1
Salesforce Live Agent is leading in most countries, including United States, United Kingdom, Canada, Australia and 128 other countries.
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CiviCRM is leading in Taiwan, Algeria, Jamaica, Ethiopia and 4 other countries.