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IBM Customer Experience Analytics is leading in Top 10K Sites, Top 100K Sites, Top 1M Sites and The Entire Web.
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In terms of market share, Decibel Insight is clearly lagging behind, losing to IBM Customer Experience Analytics in all segments.
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IBM Customer Experience Analytics has better usage coverage in more websites categories. Including Finance, Lifestyle, E-commerce & Shopping, Business & Consumer Services and 17 other categories.
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Decibel Insight is leading in Vehicles and Computers Electronics & Technology.
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IBM Customer Experience Analytics is leading in most countries, including United States, United Kingdom, China, India and 53 other countries.
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Decibel Insight is leading in Serbia, Singapore, Colombia, Morocco and 17 other countries.