Market Share by Top Websites

1 IBM Customer Experience Analytics is leading in Top 10K Sites, Top 100K Sites, Top 1M Sites and The Entire Web.

2 In terms of market share, Unica is clearly lagging behind, losing to IBM Customer Experience Analytics in all segments.

Websites Categories

1 IBM Customer Experience Analytics has better usage coverage in more websites categories. Including Finance, Lifestyle, Computers Electronics & Technology, E-commerce & Shopping and 13 other categories.

2 Unica is leading in Science & Education, Health, Law & Government, Home & Garden and 3 other categories.

Geography

1 IBM Customer Experience Analytics is leading in most countries, including United States, United Kingdom, China, India and 51 other countries.

2 Unica is leading in Canada, Israel, Norway, New Zealand and 13 other countries.