Market Share by Top Websites

1 Freshdesk is leading in Top 1M Sites and The Entire Web.

2 Salesforce Live Agent is leading in Top 10K Sites and Top 100K Sites.

Websites Categories

1 Freshdesk has better usage coverage in more websites categories. Including Business & Industry, Internet & Telecom, Shopping, Computer & Electronics and 170 other categories.

2 Salesforce Live Agent is leading in Autos & Vehicles, Automotive Industry, Gambling, Computer Security and 23 other categories.

Geography

1 Freshdesk is leading in most countries, including United States, United Kingdom, India, Germany and 139 other countries.

2 Salesforce Live Agent is leading in Korea Republic, Montenegro, Eritrea, Luxembourg and 4 other countries.