Market Share by Top Websites

1 Freshdesk is leading in Top 1M Sites and The Entire Web.

2 Salesforce Live Agent is leading in Top 10K Sites and Top 100K Sites.

Websites Categories

1 Freshdesk has better usage coverage in more websites categories. Including Business & Industry, Internet & Telecom, Shopping, Computer & Electronics and 148 other categories.

2 Salesforce Live Agent is leading in Travel, Autos & Vehicles, Finance, Accommodation & Hotels and 47 other categories.

Geography

1 Freshdesk is leading in most countries, including United States, Russia, United Kingdom, India and 157 other countries.

2 Salesforce Live Agent is leading in Portugal, Japan, Iceland, Niue and 19 other countries.