Market Share by Top Websites

1 Freshdesk is leading in Top 100K Sites, Top 1M Sites and The Entire Web.

2 Salesforce Live Agent is leading in Top 10K Sites.

Websites Categories

1 Freshdesk has better usage coverage in more websites categories. Including Business & Industry, Internet & Telecom, Shopping, Computer & Electronics and 171 other categories.

2 Salesforce Live Agent is leading in Autos & Vehicles, Automotive Industry, Gambling, Makes & Models and 22 other categories.

Geography

1 Freshdesk is leading in most countries, including United States, United Kingdom, India, Poland and 139 other countries.

2 Salesforce Live Agent is leading in Malta, French Polynesia, Senegal, Cambodia and 4 other countries.