GetSatisfaction is leading in Top 100K Sites and Top 1M Sites.
GetSatisfaction has better usage coverage in more websites categories. Including Business & Industry, Internet & Telecom, People & Society, Computer & Electronics and 70 other categories.
SocialRMS is leading in Shopping, Clothing, Recreation & Hobbies, Skin Care and 11 other categories.
GetSatisfaction is leading in most countries, including United States, India, Russia, United Kingdom and 33 other countries.
SocialRMS is leading in Spain, Cyprus and Colombia.