GetSatisfaction is leading in Top 100K Sites and Top 1M Sites.
GetSatisfaction has better usage coverage in more websites categories. Including Business & Industry, Internet & Telecom, Arts & Entertainment, Computer & Electronics and 72 other categories.
SocialRMS is leading in Shopping, Clothing, Recreation & Hobbies, Sports and 7 other categories.
GetSatisfaction is leading in most countries, including United States, India, United Kingdom, Japan and 36 other countries.
SocialRMS is leading in Thailand.