GetSatisfaction is leading in Top 100K Sites and Top 1M Sites.
GetSatisfaction has better usage coverage in more websites categories. Including Business & Industry, Internet & Telecom, Arts & Entertainment, Computer & Electronics and 74 other categories.
SocialRMS is leading in Shopping, Clothing, Recreation & Hobbies, Beauty & Fitness and 9 other categories.
GetSatisfaction is leading in most countries, including United States, United Kingdom, Russia, Japan and 41 other countries.
SocialRMS is leading in Philippines.