GetSatisfaction is leading in Top 100K Sites and Top 1M Sites.
GetSatisfaction has better usage coverage in more websites categories. Including Business & Industry, Internet & Telecom, Computer & Electronics, Arts & Entertainment and 78 other categories.
SocialRMS is leading in Shopping, Clothing, Recreation & Hobbies, Home & Garden and 8 other categories.
GetSatisfaction is leading in most countries, including United States, United Kingdom, Russia, India and 42 other countries.
SocialRMS is leading in Bulgaria, China, Guatemala and Saint Vincent.