GetSatisfaction is leading in Top 100K Sites and Top 1M Sites.
GetSatisfaction has better usage coverage in more websites categories. Including Business & Industry, Internet & Telecom, Computer & Electronics, Arts & Entertainment and 79 other categories.
SocialRMS is leading in Shopping, Clothing, Home & Garden, Recreation & Hobbies and 8 other categories.
GetSatisfaction is leading in most countries, including United States, India, Russia, Brazil and 43 other countries.
SocialRMS is leading in Argentina and Tanzania.