Market Share by Top Websites

1 Twilio is leading in Top 10K Sites and Top 100K Sites.

2 In terms of market share, GetSatisfaction is clearly lagging behind, losing to Twilio in all segments.

Websites Categories

1 GetSatisfaction has better usage coverage in more websites categories. Including Business & Industry, Internet & Telecom, Arts & Entertainment, Computer & Electronics and 61 other categories.

2 Twilio is leading in Construction & Maintenance, Marketing & Advertising, Transportation & Logistics, Telecommunications and 17 other categories.


1 Twilio is leading in most countries, including Canada, Viet Nam, Netherlands, Israel and 21 other countries.

2 GetSatisfaction is leading in United States, India, United Kingdom, Japan and 20 other countries.