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IBM Customer Experience Analytics is leading in Top 10K Sites, Top 100K Sites and Top 1M Sites.
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In terms of market share, GetSocial is clearly lagging behind, losing to IBM Customer Experience Analytics in all segments.
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GetSocial has better usage coverage in more websites categories. Including Computers Electronics & Technology, News & Media, Science & Education, Arts & Entertainment and 11 other categories.
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IBM Customer Experience Analytics is leading in Finance, Lifestyle, E-commerce & Shopping, Vehicles and 5 other categories.
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GetSocial is leading in most countries, including Russia, India, Italy, United Kingdom and 94 other countries.
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IBM Customer Experience Analytics is leading in United States, China, Japan, South Korea and 4 other countries.