Market Share by Top Websites

1 Zendesk Knowledge Base is leading in Top 10K Sites, Top 100K Sites and The Entire Web.

2 In terms of market share, IBM Websphere Portal Server is clearly lagging behind, losing to Zendesk Knowledge Base in all segments.

Websites Categories

1 Zendesk Knowledge Base has better usage coverage in more websites categories. Including Computers Electronics & Technology, Finance, Business & Consumer Services, Lifestyle and 20 other categories.

2 IBM Websphere Portal Server hasn't got a lead over Zendesk Knowledge Base in any websites category.

Geography

1 Zendesk Knowledge Base is leading in most countries, including United States, United Kingdom, Japan, Germany and 134 other countries.

2 IBM Websphere Portal Server is leading in China and Macao.