1
Kayako is leading in Top 100K Sites and Top 1M Sites.
2
In terms of market share, Katana is clearly lagging behind, losing to Kayako in all segments.
1
Kayako has better usage coverage in more websites categories. Including Computers Electronics & Technology, Jobs & Career, Business & Consumer Services, Finance and 16 other categories.
2
Katana is leading in Adult and Reference Materials.
1
Kayako is leading in most countries, including United States, Australia, United Kingdom, Canada and 30 other countries.
2
Katana is leading in Germany, Japan, China, Kazakhstan and 3 other countries.