Market Share by Top Websites

1 Sitecore CMS is leading in Top 10K Sites, Top 100K Sites, Top 1M Sites and The Entire Web.

2 In terms of market share, Zendesk Knowledge Base is clearly lagging behind, losing to Sitecore CMS in all segments.

Websites Categories

1 Zendesk Knowledge Base has better usage coverage in more websites categories. Including Computers Electronics & Technology, Business & Consumer Services, Lifestyle, Games and 12 other categories.

2 Sitecore CMS is leading in Finance, Health, Heavy Industry & Engineering, Science & Education and 4 other categories.


1 Sitecore CMS is leading in most countries, including United States, United Kingdom, Australia, Germany and 91 other countries.

2 Zendesk Knowledge Base is leading in Japan, France, Brazil, South Korea and 39 other countries.