1
Zendesk Chat is leading in Top 10K Sites, Top 100K Sites, Top 1M Sites and The Entire Web.
2
In terms of market share, SmartSupp is clearly lagging behind, losing to Zendesk Chat in all segments.
1
Zendesk Chat has better usage coverage in more websites categories. Including Computers Electronics & Technology, Lifestyle, Business & Consumer Services, Finance and 19 other categories.
2
SmartSupp is leading in Reference Materials.
1
Zendesk Chat is leading in most countries, including United States, United Kingdom, India, France and 153 other countries.
2
SmartSupp is leading in Czech Republic, Poland, Slovakia, Hungary and 3 other countries.