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IBM Customer Experience Analytics is leading in Top 10K Sites, Top 100K Sites, Top 1M Sites and The Entire Web.
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In terms of market share, HitsLink is clearly lagging behind, losing to IBM Customer Experience Analytics in all segments.
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IBM Customer Experience Analytics has better usage coverage in more websites categories. Including Finance, Lifestyle, Computers Electronics & Technology, E-commerce & Shopping and 13 other categories.
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HitsLink is leading in Heavy Industry & Engineering, Home & Garden, Community & Society, Hobbies & Leisure and one other category.
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IBM Customer Experience Analytics is leading in most countries, including United States, United Kingdom, China, India and 52 other countries.
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HitsLink is leading in Canada, Pakistan, Philippines, Indonesia and 20 other countries.