Market Share by Top Websites

1 Salesforce Live Agent is leading in Top 10K Sites, Top 100K Sites, Top 1M Sites and The Entire Web.

2 In terms of market share, Pipedrive is clearly lagging behind, losing to Salesforce Live Agent in all segments.

Websites Categories

1 Salesforce Live Agent has better usage coverage in more websites categories. Including Business & Industry, Shopping, Computer & Electronics, Autos & Vehicles and 139 other categories.

2 Pipedrive is leading in Social Sciences, E-Commerce, Fitness, Crime & Prosecution and 9 other categories.

Geography

1 Salesforce Live Agent is leading in most countries, including United States, United Kingdom, Canada, Brazil and 87 other countries.

2 Pipedrive is leading in Chile, Uruguay, Macedonia, Tunisia and 5 other countries.