Market Share by Top Websites

1 Salesforce Live Agent is leading in Top 10K Sites, Top 100K Sites, Top 1M Sites and The Entire Web.

2 In terms of market share, Pipedrive is clearly lagging behind, losing to Salesforce Live Agent in all segments.

Websites Categories

1 Salesforce Live Agent has better usage coverage in more websites categories. Including Business & Industry, Shopping, Computer & Electronics, Autos & Vehicles and 131 other categories.

2 Pipedrive is leading in Games, Video Games, E-Commerce, Birds and 2 other categories.

Geography

1 Salesforce Live Agent is leading in most countries, including United States, United Kingdom, Brazil, Australia and 82 other countries.

2 Pipedrive is leading in Lebanon, Malta, Jordan, Afghanistan and 5 other countries.