Market Share by Top Websites

1 Salesforce is leading in Top 10K Sites, Top 100K Sites, Top 1M Sites and The Entire Web.

2 In terms of market share, Salesforce Live Agent is clearly lagging behind, losing to Salesforce in all segments.

Websites Categories

1 Salesforce has better usage coverage in more websites categories. Including Business & Industry, Computer & Electronics, Career & Education, Internet & Telecom and 175 other categories.

2 Salesforce Live Agent is leading in Skin Care.

Geography

1 Salesforce is leading in most countries, including United States, United Kingdom, Australia, Canada and 90 other countries.

2 Salesforce Live Agent hasn't got a lead over Salesforce in any country.