1
eGain is leading in Top 10K Sites, Top 100K Sites, Top 1M Sites and The Entire Web.
2
In terms of market share, Genesys is clearly lagging behind, losing to eGain in all segments.
1
eGain has better usage coverage in more websites categories. Including Computers Electronics & Technology, Lifestyle, Business & Consumer Services, Travel & Tourism and 14 other categories.
2
Genesys is leading in Finance, Law & Government, Vehicles, Jobs & Career and one other category.
1
eGain is leading in most countries, including United States, United Kingdom, Taiwan, India and 88 other countries.
2
Genesys is leading in Germany, Australia, Poland, Chile and 20 other countries.