1
eGain is leading in Top 10K Sites, Top 100K Sites, Top 1M Sites and The Entire Web.
2
In terms of market share, Smooch is clearly lagging behind, losing to eGain in all segments.
1
eGain has better usage coverage in more websites categories. Including Finance, Computers Electronics & Technology, Lifestyle, Business & Consumer Services and 17 other categories.
2
Smooch is leading in E-commerce & Shopping and Vehicles.
1
eGain is leading in most countries, including United States, United Kingdom, Taiwan, India and 77 other countries.
2
Smooch is leading in Germany, Netherlands, Mexico, Peru and 27 other countries.