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Market Share & Web usage statistics Zendesk Chat

Zendesk chat (formaly Zopim) is a web based chat application for online business owners, born out of frustration for existing Live Chat solutions. The Live Chat industry for web based customer sales and support is not new, and neither are the solutions – they have not evolved to adapt to web users behavior, and are usually difficult to learn and cumbersome for chat agents to use. They are also irritating to web visitors, often taking the form of floating chat invitations that block content or browser pop-ups that makes simultaneous browsing and chatting impossible. Zopim is focused on serving the needs of web users that hasn't been met by other chat solutions: the need for usability, convenience and simplicity of design: lt;ulgt; lt;ligt;Usability: A great believer of the 80-20 rule, Zopim serves up only the productive tools, packaged for a difference. For example, canned messages are productive, but only if you remember them – what if you don't? Zopim has an functionality similar to Firefox's Awesome Bar, which suggests answers to the questions asked even before you begin typing.lt;/ligt; lt;ligt;Convenience: Website owners can tend to their visitors no matter where they are. Messages can be routed to consumer IM clients (i.e. MSN, AIM, GTalk, Yahoo), so messages can be replied on-the-go with mobile IM clients. And if website owners are not logged onto the Zopim Dashboard nor their IM, Zopim detects that and switches to the offline messaging mode where visitors can leave their message.lt;/ligt; lt;ligt;Simplicity of design: Zopim's Chatbar design is very much inspired by Gtalk within Gmail. The Chatbar design is not just highly visible, its a more elegant way to handle chat than in a separate pop up browser window.lt;/ligt; lt;/ulgt; We love what Meebo did with web-based IM. This is why we try so hard to recreate the same IM experience for eCommerce owners and their website visitors - no obstrusive popout chats. Just pretty inline chat windows and blazing fast chats.

143,189 0.14
90,200
websites
unique domains

Zendesk Chat offers both free and paid options

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Top Industry Verticals

Industry verticals where Zendesk Chat is being used

Industry Vertical Popularity
7.46%
4.66%
3.64%
3.50%
80.74%

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Top Websites Using Zendesk Chat

All Websites Using Zendesk Chat

samsung.com

33

traffic rank

1.4B

monthly visits

snapchat.com

369

traffic rank

98.6M

monthly visits

zendesk.com

352

traffic rank

82.7M

monthly visits

binance.com

488

traffic rank

80.7M

monthly visits

agoda.com

502

traffic rank

72.5M

monthly visits

blaze.com

754

traffic rank

47.9M

monthly visits

lightinthebox.com

1,010

traffic rank

46M

monthly visits

ryanair.com

823

traffic rank

42.5M

monthly visits

rei.com

949

traffic rank

42.3M

monthly visits

betika.com

639

traffic rank

40.6M

monthly visits

143,179 additional websites are using Zendesk Chat

Geography

Zendesk Chat usage by websites across the globe

Leading Countries

Country Websites
29,353
7,299
4,733
4,556
4,552
4,433
3,655
3,615
3,464
3,152
44,269
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