CiviCRM
6,541 websites

CiviCRM is free to use

https://civicrm.org/

CiviCRM is free, libre and open source, Web-based platform that helps organizations realize their missions through fundraising, events management, mass-mail marketing, peer-to-peer campaigns and more via one unified solution.

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Freshdesk
31,484 websites

Freshdesk offers both free and paid options

http://www.freshdesk.com

Freshdesk is an on demand customer support software that works across multiple support channels. Freshdesk was founded in Oct 2010 by Girish Mathrubootham, former VP of Product Management at Zoho Corp. Freshdesk customers are typicall...

Market Share by Top Websites

1 Freshdesk is leading in Top 10K Sites, Top 100K Sites, Top 1M Sites and The Entire Web.

2 In terms of market share, CiviCRM is clearly lagging behind, losing to Freshdesk in all segments.

Websites Categories

1 Freshdesk has better usage coverage in more websites categories. Including Computers Electronics & Technology, Finance, Business & Consumer Services, Science & Education and 18 other categories.

2 CiviCRM is leading in Law & Government and News & Media.

Geography

1 Freshdesk is leading in most countries, including United States, United Kingdom, India, Germany and 143 other countries.

2 CiviCRM is leading in Taiwan, Panama, Albania, Bermuda and 5 other countries.